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Changes to our Terms & Conditions

We have made the following changes to our training course terms and conditions:


Non Attendance effective from the 1st April 2019

We will no longer charge vat on our non-attendance fees for training courses.


Cancellation Notice Period effective from the 1st June 2019


One day course – 72 hours’ notice of cancellation prior to course start time (excluding weekends and bank holidays) is required, otherwise a cancellation fee will be charged
 
Multiple Day courses – Should circumstances arise which mean that you need to cancel your place at the course, the following charges will apply dependent on the notice given.  

  • 20 working days or more = no charge
  • 6 – 19 working days = 50% of the course fee
  • 5 working days or less = 100% of the course fee

(Working day is defined as Monday – Friday, 9am – 5pm)
 
There will be some courses that will have different notice periods to these listed above, these will be displayed on the booking form at the time of booking.Booking forms for all courses can be found by logging into the website (members only) and visiting the ‘Information Centre’